Have any Questions?
+1 714-760-5385
+1 714-760-5385
In a residential tower, the person at the front desk is the building. Residents see them more often than they see the manager, the board or the owner. That officer signs for the packages, greets the guests, calms the disputes and is the first face anybody meets coming through the door. Put the wrong person in that chair and you will hear about it at every board meeting for a year.
We Guard Now provides concierge security guards in Los Angeles for residential towers, luxury buildings, condo associations and HOAs. Our concierge officers are BSIS licensed and trained for security, but they are selected for something harder to teach, which is the ability to be genuinely helpful to residents while still turning away somebody who should not be coming in.
Whether you need one concierge security officer in Los Angeles covering a daytime lobby or round the clock front desk coverage across three shifts, we can usually have someone in place within 24 hours, and we will introduce them to you before their first shift rather than after.
Tell us about the building and your residents. We will recommend the shift pattern and officer profile that genuinely fits.
A concierge post carries two job descriptions at once. These are the components most residential buildings in Los Angeles ask us to cover, and a good officer moves between them without visible effort.
A presentable, professional officer at the desk who greets residents by name, directs visitors and sets the tone of the building the moment somebody walks in.
Verifying and announcing guests, managing the visitor log, issuing passes and handling the arrival of somebody a resident has not told you about, politely but firmly.
Receiving, logging, securing and releasing packages, which in a residential tower is a genuine daily workload and the single most common source of resident complaints when it goes wrong.
Checking in cleaners, contractors, movers and service technicians, confirming they are expected, logging them in and out and making sure they use the right lift and the right entrance.
Keeping an eye on gyms, pool decks, roof terraces, lounges and party rooms, enforcing house rules without turning every conversation into a confrontation.
Managing lift bookings, protecting common areas, checking certificates of insurance and keeping the building running while somebody empties a truck into it.
Access control, CCTV monitoring, incident documentation and first response for fire alarms, medical events and building emergencies, because it is still a security post underneath the service.
Concierge posts vary enormously between buildings. Tell us how yours runs and we will write post orders around it rather than handing you a template.
A concierge security officer spends most of the day being useful and a small part of it being firm. The skill is doing the second without undoing the first, which is why we select for temperament on these posts more than on any other.
On a typical shift, one of our Los Angeles concierge security guards will:
What a concierge officer must never become is either extreme. An officer who treats the lobby like a checkpoint makes residents feel policed in their own home. An officer who is only friendly lets a stranger walk to the lift because they were carrying a box. We train for the middle, and it is the hardest post in this industry to staff well.
Both put an officer at a fixed position. What differs is what you are buying, and buildings often ask for one when they mean the other.
| Comparison point | Concierge Security | Standing Guard |
|---|---|---|
| Primary product | Resident and guest experience, with security underneath | Access control and security, with courtesy on top |
| Typical setting | Residential towers, luxury buildings, condos, HOAs | Any site: offices, warehouses, gates, retail, industrial |
| Officer selected for | Presentation, warmth, service skill, discretion | Vigilance, reliability, procedure |
| Daily workload | Packages, guests, vendors, amenities, resident requests | Screening, logging, monitoring, patrol of the post |
| Judged by | Whether residents feel looked after | Whether the entry point is controlled |
| Cost | Slightly higher, the officer pool is smaller | Standard post rate |
Choose concierge security if the building is residential, residents interact with the desk daily, and the officer is effectively the face of the property.
Choose a standing guard if the priority is controlling who gets through an entrance and the post does not carry a service workload.
Some buildings need both at once, typically a concierge officer on the lobby through the day and a standing or patrol officer covering the garage and perimeter overnight. Under one contract that is straightforward to run.
Internal links: “See our standing guard services in Los Angeles”, “See our patrol security services in Los Angeles” and “See our unarmed security guard services in Los Angeles.”
Full front desk coverage for towers across Downtown LA, Wilshire Corridor, Century City and Marina del Rey, where the desk runs continuously.
Buildings where residents expect a level of service closer to a hotel than a security post, and presentation matters as much as procedure.
Boards that need a professional desk presence, a reliable record and an officer who reduces complaints rather than generating them.
Larger complexes where a staffed desk manages packages, guests and amenity access across multiple buildings.
Gatehouse concierge officers who greet residents, verify guests and manage contractor access at the entrance.
Reception posts where the officer is the first impression of the company as well as the control point for the floor.
Support for front of house teams, handling overnight lobby access and guest issues discreetly.
Reception posts where patients and clients arrive anxious and the officer sets the tone for the visit.
Door and reception coverage where discretion and recognising members matter more than visible security.
Desks handling constant guest traffic, package volume and amenity oversight for a young resident population.
Buildings combining residential, retail and office where the desk manages several different populations at once.
We provide concierge security services across Los Angeles County, including:
Concierge posts are the position where officer commute quietly decides your resident satisfaction. If you are comparing security guard companies in Los Angeles for a front desk, ask where the assigned officer lives. Someone facing ninety minutes each way will call out, arrive late or leave within two months, and your residents will be meeting a new person at the desk every few weeks.
We staff from the surrounding area wherever possible, which keeps the same officers on the same desks. On a concierge post that is not a nice extra, it is the product. An officer who has worked your lobby for a year knows every resident, every regular delivery driver and every contractor, and that knowledge is what actually keeps the building secure.
Do not see your neighborhood? We cover all of Los Angeles County. Call +1 714-760-5385 and ask.
Any licensed officer can watch a door. Very few can be genuinely warm to a hundred residents a day and still turn away the wrong person. We interview specifically for it and it is why our concierge posts hold.
Residents build trust with people. Concierge posts are staffed by a named team who return, and we tell you in advance when cover changes rather than sending a stranger unannounced.
Your package procedure, guest policy, amenity rules, escalation path and building quirks, written down so a relief officer performs to the same standard as the regular.
If an officer is not right for your residents, tell us and we replace them, with no debate and no notice period. A concierge post is far too visible to persist with a poor fit.
California requires a Bureau of Security and Investigative Services guard card and we verify it before assignment. We operate under PPO [PPO #] with full general liability and workers compensation coverage.
[CLIENT COUNT] properties, [GUARD COUNT] officers, and a roster deep enough to cover a sick day without sending somebody your residents have never met.
Concierge posts price slightly above a standard standing guard, because the officer pool is smaller and the skill set is broader. Five things set your rate.
A weekday daytime desk costs less per hour than split or weekend shifts. A 24 hour desk is three shifts plus relief cover, so budget it as three.
Overnight, weekend and holiday hours carry a premium because officers are paid more to work them. Many buildings run a full concierge desk by day and a lighter security post overnight, which is usually the sensible split.
A building taking three hundred packages a week is a different post from one taking thirty. Tell us the real volume and the quote reflects the actual job.
Luxury buildings expect a specific standard of presentation, and some buildings need second languages for their resident population. Both narrow the pool and affect the rate.
Several desks in one building, or desks across a portfolio, price better per hour because supervision and relief cover are shared.
Bilingual officers, executive protection experience, plain clothes assignments, cannabis compliance familiarity or client mandated training all narrow the pool and affect the rate.
What we do commit to: one flat hourly rate in writing before you sign, no administrative add ons, and no rate change mid contract without your agreement. On concierge posts especially, be careful with unusually low bill rates. This position is filled by a person your residents will see every single day, and if that person is underpaid you will be introducing a new one to the board every few months.
Call +1 714-760-5385 or request a quote online. A supervisor visits the building, sees how the desk actually runs, asks about package volume, guest traffic and the resident population, and recommends the shift pattern and officer profile that fits.
You receive written post orders covering your package procedure, guest policy, amenity rules and escalation path, alongside the shift schedule and a flat hourly rate.
We introduce the named officer to your manager or board before the first shift, walk them through the building and the routines, then coverage begins, typically within 24 hours.
No long term contract is required to start. Most boards begin with a defined period and extend once residents have met the officer. If the fit is wrong we change the officer rather than asking you to live with it.
A licensed security officer at a building front desk who combines security duties with resident and guest services. They control access, monitor cameras and document incidents, and they also handle packages, announce guests, check in contractors and oversee amenities. It is most common in residential towers, luxury buildings and HOAs.
Both hold a fixed post. A standing guard is bought to control an entry point. A concierge officer is bought to look after residents while also controlling it. The daily workload, the officer profile and the way success is judged are all different, which is why we run them as separate services.
Yes, and in most residential buildings it is the largest single part of the job. Officers receive, log, store and release deliveries against a record. It is also the most common source of resident complaints when handled badly, so we write the procedure into the post orders rather than leaving it to improvisation.
That is what we staff for, because residents build trust with people rather than uniforms. You get a named officer and a small named group who provide cover, all briefed on your building, and we tell you in advance when cover changes.
Tell us and we replace them, without debate and without a notice period. A concierge post is the most visible position in your building and persisting with a poor fit helps nobody, least of all your board.
Yes. Every officer holds a current BSIS guard card issued by the California Bureau of Security and Investigative Services, verified before assignment. We operate under Private Patrol Operator license PPO #121614 and carry full general liability and workers compensation coverage.
Slightly above a standard standing post, because the officer pool is smaller and the role is broader. Cost depends on weekly hours, coverage window, the service workload at the desk, the officer profile the building requires and how many desks you need.
Yes. A round the clock desk needs three shifts plus relief cover for days off, rostered as one account so a small consistent group rotates. Many buildings run a full concierge service by day and a lighter security post overnight, which costs less and usually suits the traffic.
Tell us about the building, the resident population and how the desk runs today. We will recommend the officer profile and shift pattern, quote a flat hourly rate in writing, and introduce the officer before they start. Free assessment, no obligation.